How to switch if you're with another provider

Order

You don't need to do anything, not even talk to BT. We'll let you know if you need something called a MAC code from your provider. But most people don't.

The big day

Within a few days, we'll send you a welcome pack and confirmation of the date your line will go live. Call us on 0800 049 7971 to track your order.

Going live

Your router will arrive in the post and you'll be able to go live. It's all pretty seamless, with only two hours' delay at the very most. And you can keep your old number.

One bill and one great service

We charge less than BT for line rental. But by switching to a TalkTalk line you'll get to enjoy our great value broadband. And you'll receive just one monthly bill - covering both line rental and calls. BT will refund any unused line rental you may already have paid for.

Don't have a phone line? Moving house? With Virgin Media?

We can quickly and easily set up a new line for you. See more