What happens when I switch from another broadband supplier?

This will depend on whether you need a new telephone line installed or not. If you are simply switching your broadband provider we will handle everything:

• Your old service will be cancelled just as ours starts
• There won't be any service overlap: you won't be charged double
• You will recieve one more bill from your existing provider to pay for any calls made
• You'll be credited by your previous line provider for any unused rental

If your address does not have a line that TalkTalk can use, a Virgin line for example, then we will have to install a new telephone line at that address. In this case you will need to cancel your existing contract once your TalkTalk service is live.