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What happens when I switch from another broadband supplier?

This will depend on whether you need a new telephone line installed or not. If you are simply switching your broadband provider we will handle everything:

  • Your old service will be cancelled just as ours starts
  • There won't be any service overlap: you won't be charged double
  • You will recieve one more bill from your existing provider to pay for any calls made
  • You'll be credited by your previous line provider for any unused rental

If your address does not have a line that TalkTalk can use, then we will install a new telephone line at that address.

Sky TV customers and Virgin Broadband and TV customers should cancel existing contracts once your new TalkTalk service is live.