Frequently asked questions

GETTING STARTED

How to join and set up, transfer your number, manage your service via My Account, send texts ands make calls.

Click here to get started

ROAMING

How to use your phone from abroad, call charges per country.

Click here to learn more about roaming

PAYMENTS AND BILLING

Your bill explained, information on FUP, what is included in allowance, call costs and how to pay.

Click here for information on billing

TECHNICAL HELP

Help for technical issues and other common problems.

Click here for phone problems
TalkTalk

Access keys


You will need to use different key combinations in order to use access keys depending on your internet browser, find out which on our accessibility page.
  • (0) Navigate to Accessibility page.
  • (1) Navigate to Home page.
  • (2) Navigate to My email.
  • (3) Navigate to My Account.
  • (4) Navigate to Site Map page.
  • (5) Navigate to Contact us page.
  • (6) Navigate to Members channel.
  • (7) Navigate to Help channel.
  • (8) Navigate to News & Info channel.
  • (9) Navigate to Entertainment channel.
  • ([) Skip down to the Primary navigation block.
  • (=) Bypass all navigation and jump to the content.